FAQ
Frequently Asked Questions
Answers to common questions about orders, delivery, returns, payments, and accounts.
FAQ
Common questions
Keep the most frequently asked questions about orders, payments, delivery, and returns here.
How do I place an order?
Pick products from the website, add them to cart, and complete checkout.
How do I track my order?
You can check your order status from your profile or order history.
Which payment methods are available?
Cash on Delivery, card, bKash, and Nagad payments are supported.
What is the delivery charge?
The delivery charge is shown at checkout and may vary by location.
How do I get a refund?
Once approved by the admin after review, the refund will be processed through the appropriate channel.
What if I receive the wrong item?
Contact support and request a return or replacement as soon as possible.
Still need help?
Where to go when the FAQ is not enough
Keep the escalation path clear after the self-service guidance ends.
Payment
Payment Guide
For wallet payment, transaction ID, admin verification, or gateway guidance.
PaymentShipping
Shipping & Delivery
For delivery fees, coverage, dispatch timing, or receiving guidance.
ShippingLive Support
Contact Us
Use phone, WhatsApp, or email when the issue is specific to a live order.
Live Support